Introduction

At Indino, a product of Sreebala Technology Services LLP, we value your trust and try our best to protect your privacy and personal information. We strive to implement reasonable and industry-standard security measures to protect your personal information. This privacy policy explains why we collect information and how we use it. Your confidence in using our platform is fundamental to our mission of building relationships beyond commerce.

This Privacy Policy explains how we collect, use, store, process, and disclose your information when you access or use the Indino mobile application, website, and related services (collectively, the “Platform”). By using our Platform, you agree to the practices described in this Privacy Policy, in addition to our Terms of Use.

This Privacy Policy applies to all services offered by Indino. However, it does not apply to third-party websites, services, or partners that have their own privacy policies. We encourage you to review the privacy policies of those third parties before sharing any information with them.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at privacy@myindino.com

Applicability and Scope

Indino, a product of Sreebala Technology Services LLP (“Indino”, “we”, “us”, or “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains:

• What type of information we collect from you when you use our website, mobile application, or related services (collectively referred to as the “Services”); and
• How we collect, use, store, protect, and share that information.

This policy applies only to the information collected by Indino through its Services, including information shared through emails, forms, and other electronic communications related to the Services. This policy does not apply to information collected by third-party websites, services, or applications that you may access through Indino. We encourage you to review the privacy policies of such third parties separately. By accessing or using our Services, or by creating an account with Indino, you agree to this Privacy Policy and consent to the collection and use of your information as described here. If you choose not to provide certain information, some features of our Services may not be available to you. We may update this Privacy Policy from time to time. Any changes will be effective once posted. Continued use of our Services after such updates means you accept the revised policy.

1. Information We Collect

We collect information to provide and improve our services and to ensure a smooth shopping & apps experience.

1(A). Information You Provide to Us

When you register, place an order, or fill out forms on our platform, we may collect the following details:

• Full name
• Address
• Date of birth
• Phone number
• Email ID
• Gender

This information is collected through registration forms, profile updates, checkout forms, and other in-app forms.

1(B). Communication and Support Information

We collect information that you provide when you:

• Contact us through contact forms
• Submit feedback or queries
• Apply for jobs or send career-related information

This may include your name, email address, phone number, and any message or document you submit.

1(C). Order and Transaction Information

For e-commerce operations, we may collect:

• Order details and purchase history
• Delivery address and contact details
• Payment status (we do not store full payment card details)

This information is used to process orders, deliver products, and provide customer support.

1(D). Technical and Usage Information

When you use our website or mobile application, we may automatically collect:

• IP address
• Browser type and version
• Device information
• App usage data and interaction patterns

This information helps us improve performance, security, and user experience.

3. Sharing Your Information

We respect your privacy. We do not sell, trade, or rent your personal information to anyone.

We may share your information only in the following situations:

• With trusted service partners: We may share limited information with reliable third-party partners who help us run our website, process payments, deliver products, or provide customer support. These partners are required to keep your information secure and confidential.
• For legal reasons: We may share your information if required by law, court orders, or government authorities, or to protect our legal rights, users, and services.

We only share the information that is necessary and take reasonable steps to ensure your data is protected.

5. Cookies

We use cookies and similar technologies to improve your browsing experience and make our website work properly. Cookies help us remember your preferences, understand how users interact with our site, and improve our services.

You can choose to accept or reject cookies. Most web browsers automatically accept cookies, but you can change your browser settings at any time to disable or delete cookies if you prefer.

Please note that disabling cookies may affect certain features or functionality of our website.

7. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please feel free to contact us.

Email: privacy@myindino.com

Important Note:
If you feel that our reply did not fully answer your concern, or if something still doesn’t feel right, you are welcome to contact our company official directly.

We value your trust and will always try our best to support you.